What You Can’t Explain, You Can’t Control: The Visibility Gap in Supply Chain Customs

A supply chain director who has told you customs is handled may be right. Or they may never have looked. Cognitive science has a name for the gap between assumed control and…


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HMRC Just Raised the Bar for Your Customs Broker

A new standard for customs intermediaries has arrived. PAS 41201:2026 sets out what good practice looks like for brokers and agents, but when a declaration goes in under your…


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UK-India Trade Deal Goes Live on 15 July: Here’s How to Be Ready for It

The UK-India trade agreement goes live on 15 July 2026, taking clothing, textiles and much more to zero duty. But the rate is not automatic, you only receive it if your paperwork…


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HMRC Admitted It Was Wrong. The Importer Still Lost.

HMRC agreed the importer's customs valuations were correct all along. The appeal still failed. The £4,960 guarantee was the smallest part of the story, the goods sat at Felixstowe…


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‘My Broker Told Me To Do It’: Why That Defence Won’t Save You At Tribunal

It is one of the most common things we hear from importers facing a customs debt: ‘But my broker handled all of that.’ The tribunal does not agree. Three recent cases make that…


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HMRC v O’Neill Wetsuits

HMRC lost a customs classification case and appealed. The Upper Tribunal found in HMRC’s favour, overturning the original ruling and leaving importers with a critical question: if…


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AI In Customs: A Governance Gap

HMRC has published guidance for AI developers. But what about businesses using AI internally for customs decisions? The gap carries real risk and boards should be asking…


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Drowning in Information, Starving for Wisdom

In a world generating billions of gigabytes of data every day, organisations are not short of information. The challenge is turning that information into insight and insight into…


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Customs Under Management: Can You Defend It?

Understanding a customs position is one thing. Defending it under scrutiny is another. Explore why customs defensibility risk arises and how businesses can strengthen evidence,…


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Electric Mobility Euro Ltd & Sunrise Medical Ltd v HMRC

A tribunal win does not always bring certainty. The Upper Tribunal’s decision in Electric Mobility Euro Ltd & Sunrise Medical Ltd v HMRC is a reminder that classification risk can…


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